First, let’s put this out there, if you have a problem, you can reach us by phone 24/7, email or contact form, so don’t stress, were here to help!
But here are some frequently asked questions anyway…
Q. Will my Canvas gain value or go up in price?
Answer - We can't make any promises but throughout history exclusive limited release prints tend to be a great investment. Even if only for the simple fact you own something that no one else can ever have. People tend to always want what they can't have right?
Q. How many of each design will you print and sell?
Answer - All prints will have initial short limited runs. If there is a high enough demand for a particular Canvas we will release a small amount more of that design. That means that there will only ever be a finite amount of any of our Custom Canvas Wall Art designs... ever!
Q. I saw a design I liked last month but don't see it on your site anymore can I still purchase it?... PLEASE.
Answer - Uhmm... Did you read the last question? No. When an exclusive Canvas design is sold out... it's sold out. That's it, it's gone forever, unless you were one of those assertive, boss types that saw something you wanted and took action. If not, then you're S.O.L. simple as that.
Q. Will my Konsepz Canvas come framed?
Answer - Of Course! We wouldn’t give you just a canvas and make YOU frame it! Each Konsepz Canvas comes ready to hang in REAL wooden stretch bars from the inside. So, the canvas it stretched, and stands off the wall 1.5 inches for that perfect museum quality look! AND, the frame isn't made of cheap MDF board like most of our competitors! You get real quality and workmanship here.
Q. How deep is the frame? How far will my Konsepz Canvas come off the wall?
Answer - We use only the best frames. This means your Konsepz Canvases frame will be 1.5” thick. This is the best way to frame your canvas, and it looks the best too. Yes, another place charges more for that, but we don’t! It’s like a museum piece of art, only much, much cooler.
Q. What is Konsepz Canvases’ Return Policy?
Answer - We have the industry’s ONLY 100% MONEY BACK GUARANTEE AND LIFETIME QUALITY GUARANTEE that we know of! You can’t lose ordering from us. If there’s a problem, or you don’t like your Konsepz Canvas for any reason, just send it back; it’s on us!
If you would like to review our Return Policy a little more feel free.
Q. How long will it take to receive my Konsepz Canvas?
Answer - Konsepz Canvases is committed to getting your canvas to you in HALF the time as anyone else, with the best print quality, materials, and manufacturing process! We usually process and print orders within 24-48 of receiving them. With drying and setting time that means the order is usually in route to you within 3-4 days and at your door in 5-10 days in most cases. That’s literally HALF the time of those other guys!
Q. There was a mistake with my order, what do I do?
Answer - Really? That’s a first for us! But we'll make it right. Just call or email us and we'll fix it right away!
Q. What if I ordered the wrong size by accident?
Answer - We’ll help you, don’t worry. Just let us know what happened and we'll get you the right size canvas, and we will even cover the shipping back to us!... You will need to pay for the shipping of the new canvas though. Sorry, we're nice, but not that nice.
Q. What if I need to cancel my order?
Answer - Sorry to hear that…but if you’re sure, just let us know within 24 hours so we can prevent shipping the canvas to you. If it has already shipped, we will just need you to send it back to us for a refund. We will send you a shipping label you can print for the return.
Q. What is my Konsepz Canvas is lost or stolen?
Answer - We ship all Konsepz Canvases Priority Mail, which means it gets to you super-fast. If you are worried about the canvas being lost or stolen, or you don’t want it left outside, just select SIGNATURE REQUIRED when checking out, and this way the package doesn’t get left without someone home signing for it. This means you are much less likely to get it stolen. We will provide you with tracking number, so it will be easy for you to know when it will arrive to be home to sign for the package. We do NOT replace stolen mail.
Q. What if there is a Canvas I want, but you guys don’t have it?
Answer - Well you know we love your business, so shoot us an email or an image of the canvas/ picture you want. We’ll look into it. We NEVER steal or infringe on an artist’s copyright, but maybe we can make you something even cooler, with the same concept!
Q. How do I hang my Konsepz Canvas?
Answer - Each Canvas comes with hardware already installed on the frame, so don’t worry about that. So you can use a screw or a screw with a wall anchor to hang your canvas. We promise, it’s really light (approx 5lbs) and really easy to hang since we use only one hanging bracket at the center top of the Canvas frame. It's so easy you can hang it by yourself, with one hand, while you're updating your Insta profile or checking your fat bank balance.
Q. What methods of payment do you accept?
Answer - We accept Visa, Master Card, Amex, Discover, and soon BitCoin.
Have a question that we haven’t already answered here?
Just give us a call at 1-844-394-2777
Or Email us at: firstname.lastname@example.org